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Rix motor logo - pushy sales personisfied
I had a staggering experience today at Rix Motor Company in Warrington.
As many of you may know I’m in the market for a BMW M3 and so I wanted to have my first test drive of one. How a car drives is so important to me – I’m a drivers car man. I found one that seemed well priced and had most the options I wanted so thought it would be a great start.
I arrived (it’s about 30 mins from my office) in Warrington to see the car. They greeted me fine and Henry, my assigned sales bod, offered me a drink and I used the well appointed facilities. My initial impressions was good, possibly even impressed. The place was well setup and customer focused. Little did I know.
We then went through a whole process focused on sales, not on the person being sold to. Had a quick look at the car before an appraisal of my S2000, including them test driving it before a finance quote appeared and a talk about gap insurance. I mentioned a few things on the car I thought weren’t top notch and we had a look and they offered to fix them. Fair enough. We’re about 25 minutes in now.
Now, we’re standing outside next to the car and something that still incenses me happens. Henry, my up until now nice salesprson says:
‘If the car drives well, will you leave a deposit today’
I’m OK with that, it’s an OK question and as I do a fair amount of selling in my own job, it’s not an offensive question. Now, I’m an honest man, and maybe I shouldn’t of been but I said no – it’s my first car I have looked at, and I haven’t even driven it.
‘If the cars drives well though, I need to know you want to buy today or we don’t normally let people drive the car’
I say I can’t guarantee this as I don’t even know whether I like SMG or manual, having never driven one. We have reached an impass. At this point, I’m pretty angry at this point because I just think this is plain rude. Selling me a car is all about the drive, all about the feel of the car. This is probably true of most drivers cars. I say that I don’t really want to buy from a company or person that is so pushy and uses such a forceful sales technique. At this point the sales guy (henry) becomes, quite frankly, a dick. He gets all flippant.
‘Well I’ll just get your keys and you can go’ (I already have my keys)
I ask for my form so they don’t have my details
‘No, those details are ours, but don’t worry, I won’t be calling you’
As you can see, this is not what you would call a good sales experience. I can’t even begin to think what the after sales service is like. It’s bound to be terrible as these guys are a bunch of pushy sharks. Avoid them at all costs.
PS – Have a look at the reviews here: Blagger reviews of Rix Motor Company. Those that are easily sold (bought straight off) and the car was OK (seems to be very lucky) are OK. The bad reviews though, are filled with venom. Further proof they are to be avoided.
Hi, my name is Rob. Due to my love of all things automotive I've started this site to catalog my vehicle experiences from test drives to racing.
Bought a B.M.W from them, the salesman was Norman the car was 15 yrs old but in lovely condition, told me it had full service his and it hadn’t,after I made some phone calls,after a small amout of confrontation they sent me a check for 100 quid towards a service,then I found a propshaft bearing problem within the first 4 weeks,called them up and paid for the job with a garage of my choice,so after a slow start I have to say a pretty good recovery and became very helpful!!!!
These guys are dodgy, I’m currently waiting for them to pick up faulty x5 & for finance company to refund me my deposit as Fix have refused to either fix,swap or refund me.Very stressful episode! Over priced cars with faults hidden slimy! Avoid them!
up date cancealed finance on car , put car in storage contacted trade and standard just waiting on the out come, i bourght a a5 audi from rix motors warrington, brakes failed and a list of other things that are wrong with the car, didn,t fix or repair anything under warranty, avoid this car dealers.
I bought a BMW from Rix Motor Company in 2008. The car itself had problems during the first month but was otherwise great. I went to sell it today to one of these quick online companies as the MOT and insurance runs out at midnight and I’m getting a new car on a lease deal. Now for the problems… The company buying my car did a HPI check on the vehicle and I was a bit surprised to see that it had outstanding finance on it as I’d paid it off 3 years ago. It turned out that the previous owner had taken out a 96-month finance deal in 2007 (a year before that I’d purchased it). Thankfully, the debt collection company removed the debt so that I could sell it legally as my property even though technically it wasn’t.
This is my experience of buying from Rix Motor Company. Avoid at all costs.
To all you people who bought from Rix motor company and felt that you have had a raw deal from them, firstly let me tell you some thing about buying cars ?
The cars you purchase from them are second hand cars and aren’t brand new as you would expect fresh from factory, many cars are bought from auction or are finance snatch backs with high or reasonable mileage and are going to come with a few problems which you have to take into consideration when looking for a car.
If you take a look at the age of the vehicle and have a good look at the car you are interested in for its age and condition both inside and out and are not happy then don’t buy it look at another vehicle instead or simply walk away from the pitch. yes the sales team do pressure you a little but they get paid on commission so are going to go all out to secure a deal, if you feel that you just want to browse then just be polite and tell who ever is giving you the sales talk to leave you to browse and walk away and carry on browsing.
I have been involved with this company for many years and have bought various cars from them the latest being a month ago and my partner and myself are very delighted with the said car as it runs and performs well and are welcome to come to my home in Rhyl to look at the car it’s superb.And at the end of the day when you enter the forecourt of Rix motor company no one has or ever will put your arm up your back and force you to sign a finance agreement relating to a vehicle on the premises even with all the sales talk and patter, you do that because you want the new car because you have got excited and overwhelmed with the thought of having a new car as I did when I bought mine last month.
You people make me laugh when you moan and grown about the vehicle when things go wrong just be polite enough and ask them to sort the problems out and not rant or rave not all of my cars were perfect but they sorted the problems out for me and that’s because I gave them the time to sort things out and didn’t make a fuss I can’t fault them at the end of the day it’s your own fault for signing the agreement if you not happy then don’t sign until you are happy and for those of you that did sign then you must have wanted the vehicle very badly that’s all I can say, and if you are not happy or have a greavence then go to trading standards who with deal with you claim proffesionaly and thoroughly to try and resolve any issues that you may have good luck to you all.
Howard, thanks for your views. I’ve bought a lot of second hand cars too. If you refer to my original post (and many of the comments) the issues aren’t necessarily with the cars, but the treatment and service of the customers.
Please avoid, especially Darren the sales man who is a layer.
Thanks a million. Saved me a load of grief. Will avoid like the plague!
Total disgrace they sell cars that are overpriced. A warranty of 4 weeks you may as well buy a lottery ticket. Add to this a dodgy MOT from a non reputable garage. I had inadequate law breaking tyres and brakes yet a clean bill of health on the certificate. Avoid at all costs I do not know how they sleep at night at least Dick Turpin wore a mask when taking money off people.
Offered to fix everything free of charge even when i was out of my warranty. Car still driving nicely 2 years on. Sorry to hear about your experience.
Don’t get it ?
No problems with staff / salesmen here ?! No offence to anyone on this site but in my opinion , the whole buying experience and aftercare was 5 star ! No hassle , great trade in price offered and all is well ………. even got to meet ‘Reg the Lej ‘ . Sorry peeps but my dealings with Rix Motors was anything but bad !
All good I’m afraid and Nope , I’m not a darts player.
If you want a fair p/x and value for money car , at least make you OWN mind up . I did.
No problem as far as I’m concerned
Glad you had a good experience Ian 🙂
I never even got to drive my Land Rover 3, the minute I was pushed into buying this, as I wanted a TD5 originally. Have to say it was delivered late at night, seen the driver running up and down the road in it. PUZZLES ME ..WHY.
Then comes in and says do you like the car, well great in pitch blackness, looked like it came out the showroom, Yet when daylight broke, it was a different story.. Hence it took two weeks later to get it, from the original date. From the day I had it, its been in the garage for repairs, more than I driven it.. Today the aculator module has gone on it, 2nd month into it, and now it stands me at £700 to repair.. First issue was blowing bulbs like no tomorrow. When given the vehicle, costing £14000, it came with a chewed up keyfob, ( which they paid for).. Then the brakes failed on motorway, after a few choice words, they reimbursed me for that. Now I have no parking brake..
Was told when I was buying it, that it would have 11 months MOT, infact it had 5.. The tax had run out up there, which they replaced..
I just don’t want the thing as much as its nice, but its a nightmare.
They don’t return my calls or messages that are left. The replys I get are its not there problem. I paid for a extended warranty, that they cant find in there records.
Chris who im told is the manager and has the say, is just getting my back up now, but I have contacted trading standards in relation to the issues now..
And when checking the engine bay area as lights were flashing on and off, half the wiring was disconnected, until my local garage sorted it at my expense.
The car was to be valeted, ROFL.. yeah right, im sure it was a farm vehicle, with the amount of straw I found in it.
I also wanted a black colour, where I got dark blue..
The guy I deal’t with dave bannon, has vanished of the face of the earth. Im sick of there lies..
NEVER AGAIN.. BIGGEST COWBOYS SINCE ARTHUR DALEY
I went to go down and look at a saab 9-3 vector convertible. £6990 for an 06 plate with 60k on the clock. Was approached by a friendly oldish bloke called Mike. Bigged the car up and said it was much better than buying an older BMW for the same amount. Asked if I had my car to P/X. He then drove it round and got his colleague Paul to look at it. I too had a generation game show type experience where I had to guess the price of my car. I was sensible enough to get it valued before hand, and I’m glad I did because Rix were going to offer me a pitiful £500, when it was worth £1200! I said to Mike you can forget it, my Polo is worth £1200. He then said ok, we’ll offer you that to take it down to 5790. I examined the MOT certificate, and it passed but there were two advisory notes on one tyre wearing on the inside and the other having no threads. I then came back and said that it would need two tyres so I’m not prepared to take it for £5790. TO which Mike came back and said, i’ll give you a drive away today price of £5490. I was staggered. I said I need to be able to take it for a good test drive and examine the car thoroughly in daylight, to which he said I can take it round the back where we have some lights if you want to see it. I replied saying I need time to think about it and come back tomorrow for a test drive and a proper thorough examination. Mike trotted out the old line of it’s a price that’s only available today, it won’t be available tomorrow. To which I replied, if that car isn’t available tomorrow, there will be another one that will be. To which he replied and said well you might as well take your keys and go home.
This was my first car buying process, doing it on my own. I did feel pressurised, but am sensible enough and clever enough to think things through in my head. I can see how and why others feel the need to part with their HARD EARNED CASH for a poor car from a desperate salesman. Definitely will not be going back to them
Salesmen are paid per car they sell. As a salesman at a main dealer, and with 17 years in the trade, it is a hard balance. If you speak to someone and then walk away to let them browse, one of your colleagues can “cut in” and you get paid zip. If you stay with them to be helpful it can be taken as aggressive. If you walk off, are you “not interested” if you stay , are you being “pushy”….. The reason for “are you buying today” is if they spend 3 hours with ou, you think about it, and ring back a week later, it may well be sold already, when if they simply said, if you can not decide today due to any financial matters, could you come back to choose a car when you can make an informed decision. This can be taken as ” im not wasting my time” or ” dont think you can afford it”, when mostly it is just not spending time looking at a used car that you can not commit to that may be wasting your time driving it as you may miss it when it is sold. One mans pushy is another mans informative. Middle aged and balding, are you perfect in every way? I think not. Personal insults at a man trying to earn a living for his family, take a long hard look in a mirror. If no one sold cars, and it was all trainees and shop assistants, you would not get the information you wanted, and label the salesman ill informed or similar. Just think about what you are saying some of you, is a sales job lower than a teacher? those that can do…….Policeman, trustworthy or pig scum? It is all opinion. Road sweeper, hard grafting or undereducated…. Just saying!
Don’t disagree it’s a balance Rich. That being said, my experience was far out of balance. Professional sales people aren’t rude, for example.
I called to make enquiries about a nice X5 on a 57 plate advertised on their site. Surprise surprise its gone, but theres another one costing that little bit more… after promising to drive the new car to my home and collect the part ex, it all seemed too good to be true. Once the finance had been arranged, that car disappeared but theres a VW Tuareg instead, or “something else”… not wishing to waste any more time I cut my losses… oh well, at least the only money lost was on their 0845 number…
Alot of truth here in all the quotes im sure!cars are over priced and thats a fact…inside info
I AM WARNING ALL BUYERS TO STAY AWAY FROM THIS DEALERSHIP
I went along to Rix with my husband as we had spent the whole day looking for a new car for us each of us ! We were pounced on as so as we entered the forecourt, giving us little time to even browse. The salesman asked us all the usual questions and we explained our situation, we were each looking for a BMW and we assured by the sales guy that Rix offered the biggest selection of BMW’s in the northwest, as soon as he even remotely had an idea what we were looking for he started his pushy and very unprofessional sales patter, now I have bought over 20 cars in my 12 yrs of driving and if I wasn’t as experienced in this situation I would have felt like a lamb to the slaughter(god knows what it’s like for in- experienced lady drivers looking for a new vehicle who don’t have husbands or partners with them) the sales guy proceeded to follow us to every car we walked around the forecourt to look at, he annoyed me to the point where I said ” can you not give us 5 mins to have a quick browse, if we see something that grabs us we come across to you”
The salesman backed off to 10 feet away rather than the 10inches he’d been for the past 15 mins. Now if Anyone out there is like me there is nothing worse than feeling pressurised, especially when buying something so important! That and the fact that we were looking to buy two cars at the same time!!! You could literally see the £££ signs in the salesmans eyes, I have experienced many a sales patter in numerous garages, Guy salmon, Audi and Halliwell Jones the main difference with them and Rix is the cars sell themselves they don’t need some middle aged balding guy crowding round you like a dog on heat to get a sale.
10 mins later my husband came across a BMW 325i M sport and I had seen a BMW 325 CL and I’d noticed a Mercedes at the back,we asked if we could take some for a test drive ( still not completely put off by this pushy middle aged man) only to be asked by the salesman “well which one do you wanna buy?” I replied with ” how would I possibly know which one I wanted to buy, is test driving not part of the car shopping experience ?”
It was at this point I turned to my husband and said no way is this joker taking 20k of our money, how unprofessional our these guys !!!!
Oh My God I made the mistake on a BMW, high pressure and lie after lie from the salesman, mileage wrong, condition poor, mot which they did was a fail! After later finding out the car would have failed, my independent BMW guy in Merseyside has now conformed fail on front brakes and steering bushes plus tarted up body work spray in 2 places – cost me over 300 to put the car right and safe- stay away from them nightmare!
I bought a renault megane coupe diesel from rix in december last year, this year we travelled all over france and spain and the car has bean perfect, no problems whatsoever, it was a second hand car so you always expect some problems but nothing, so I will return to norman whitehead at rix if !! ever I change my car
I bought a BMW series 1off them late 2012. I did not test drive the car as my hubby is an approved BMW mechanic. Within the first week the duel mass fly wheel had gone and to be fair to these guy’s they arranged for my car to be taken in to their garage and get fixed (without knowing what was wrong with it). I just said I had a problem with the noise coming from the clutch. Dropping it off the same day, they told me the duel mass fly wheel had gone and that there was a fault with the air bag, which they had fixed also-which was not under warranty… I would not be put off by the comments or reviews on here. However, make sure you have the coin to pay for the faults that go wrong after the warranty runs out with these cars as it can cost a fortune.
I can agree with all the negative comments, we went there last week and was sucked into the pushy sales technique. What they do is over price ALL the cars by about 20% and when you hagel them down to the market price you think you are getting a good deal, some people feel intmidated to do this but we just found it amusing.
I bought a car from this bunch,salesman James , wished I hadn’t , 2 turbos an engine and £4300.00 later I have a piece of scrap iron and rubber no one will take off my hands. Bought June 2011 ,first turbo blows September arranged for the car to be taken to main dealer wiwho refused to repair under warranty , you guessed it no service history and RIX didn’t have it !! Car eventually repaired but not at the main dealer but a mickey mouse outfit. The repair had a 3 mooth warranty which I found out after 6 months,3 months later turbo
blows again , this time make sure it goes for repair to a friends garage who advises the first repair was dodgey and he is not surprised a new engine was reguired
This is copy of my experience with this people please read below:
To: RIX Motor Co. LTD
Dear Sir/Madam
TERMINATION OF FINANCE AGREEMENT 0681570094706189
Invoice No: 18067 (BMW/520d/EJ56 ZPK)
I am to notify you that I am exercising my right to terminate the above Agreement under Section 99 of the Consumer Credit Act 1974.
Please confirm receipt of this request by email.
The reason for cancellation of the agreement is very poor service which I have received from Mr Martin James. Mr James was fully aware that this vehicle had a fault engine management light “on” dashboard and nearly 300k miles when I have received finance agreement to sign. I should be notified of any faults and issues with above vehicle before the paperwork was handed to sign. I do not wish to continue any business due to poor service and not the greatest experience with company as well as I dont wish to keep vehicle that has been supplied with the fault initially even if is repaired now as this vehicle does smoke like a train in the morning.
After numerous calls and numerous messages left with other staff of the company asking to cancel the agreement I have been totally ignored and on Sat the 6th of April two man one “driver” and Mr James trespassed my private property delivering this vehicle without any notice and my permission leaving it on the road aoutside my house not even asking if I have insurance ( bear in mind this vehicle is on finance ). When asked to leave property and take vehicle back to the company and cancel agreement one of them the “driver” called company manager to say that I have not agreed and I don`t accept this vehicle. Manager informed “driver” as he said that he must put key through the letter box at my presence and leave . After another few attempts trying to tell this people to take vehicle back “driver” called somebody again maybe the same person I am not sure to say that I have not accepted delivery once again. Again answer was the same to put the car key through the letter box and leave. So “driver” did put key through the letter box at my presence without my permission after numerous times I have mentioned that I am not accepting delivery. Mr James was a witness of the whole sitiuation.
This is absolutely unacceptable and out of order how this situation have been handled and this case has been reported today 08/04/13 to finance company and will be reported in first instance tomorrow morning to the office of fair trading, the consummer credit assosociation as well as my lawayer if there is no joy to resolve this matter as it should be resolved. Acceptance of this vehicle with such a high mileage and smoking coming from the exhaust in the morning is not not a joy.
I would like to ask for this vehcile to be collected ASAP and whole agreement canceled within next 3 working days of this receipt.
Just reported these dodgy people to the office of fair trading and the consummer credit assosociation who are both about to investigate these people. signed an order form for a car they offerd me 4k for mine. both parties read and agreed these terms and both signed the deal. now i have 21 days to pay for the goods or they can resell, fair enough. went down 2 days later guy comes over and says we are not prepaired to pay 4k for yours any more we need to offer less. i pointed to my copy of the agreement he basically said i dont give a damn what that says then says ive decided not to sell you a car, they are going to be so sorry when ive finshed with them. i get so fed up with companys who think they can do what they want. please stay away, you will be better for it.
“Gary Anderson” love your comment…….except Gary Anderson is paid ££££ by Rix in sponsor money for your darts – tosser
Rix buy high mileage auction cars, send them to a paint shop to be tarted up, send them to a dodgy auto centre in Warrington to have all the engine lights off, a 2nd rate ‘man in a van’ turns up to polish the alloys. Then there’s the service history’s………..
The after sales is from the 1870’s, before you go and spend your hard earned money, just take a minute, take a minute to read Internet comments on blagger.com / reviewcentre.com etc (of which their staff put the good reviews on)
Then ask yourself……it’s surely worth paying the money to Audi/BMW/merc. For that piece of mind.
I traveled a long way to see a bmw 335 that i have seen on autotrader, it was described perfectly.
I am very happy with the way they dealt with me and i said i would be back when i need to change and i will.
I cant believe some of these comments, Rix motor co are 1 of the best garages around, they helped me when i had been to a few garages that wanted to sell me rubish cars.
I would recomend rix to anyone.
I bought a car from Rix and WILL NOT be going back to them. The Sales guy we had (think his name is (was) Stuart – he has left the Company now – continually lied to us. In March this year (2012) we part exed a BMW 3 series for a BMW 5 – what a joke! In the first month of buying it – it went back to them at least four times with different problems – and each time we collected it (after they kept it for at least two days each time) – the same fault was still showing – it turned out that they hadn’t even taken it to a garage to get the repairs done – just lied about it and now 8 months down the line I have spent over £1000!!! and it is in the garage AGAIN and I am spending another £400 to get it to move!!! Never Never buy from them!
Buying a used car can be a hazardous experience for most people, especially when purchasing something as complex as a BMW M3 or, as in Brian’s case, anything which has 4 wheel drive and is likely to have been used by a company, which lots of the crew cab type trucks have (generally company drivers don’t have the same respect for a vehicle they haven’t actually shelled out for!).
You wouldn’t buy a house (or rather the mortgage company won’t let you!)without having it inspected, and a house, let’s face it, is pretty uncomplicated, in comparison with a modern car.
I’m sad that you’ve had bad experiences, but not surprised, hopefully the age of the internet will help us get out the message about the dodgy dealers, and before parting with your hard-earned cash, have it thoroughly checked by someone qualified and independent!
I made the mistake of stopping to have a quick look at a vehicle at rix motor company, I was pounced on by a salesman and was then sucked into the selling process ,I felt very pressured to do a deal that day, and would say the sales pitch was very choreographed,I have spent many years in the motor industry and this was about the most unpleasant experience I have experienced. I would imagine that they have turned over a great number of less experienced people. I tried to leave a few times but was convinced to carry on, after they appraised my car the last straw was being asked to guess their valuation of my car as if on a game show.
If they contacted me to offer me the car I was looking at for free I would tell them to stick it sideways, I do not usually post on the Internet but felt very strongly about the rix mo co tactics. Beware.
yet another great experience buying a car from Rix Motors. James Bell (salesperson ) was second to none and Reg got the perfect deal for me.I have purchased 7 vehicles from Rix Motors and have been treated perfect every time. A big thanks to James Reg Henry and Paul.
So glad I’ve just read these reviews…. I’m currently looking at buying a new car. I tend to only buy from reputable dealers (Which I thought they were). The fact that they only give 30 days warranty is a bit of a joke. BMW main dealers give 1 year, unlimited milage warranty. Thats shows the confidence they have in the cars on their forecourt….. So 30 days says alot to me. I’ll be looking elsewhere now.
your was lucky to avoid. i have had on going problems that started 6 months ago.
i went into Rix motor company looking for an affordable estate car. they didnt have a car at the time but told me by the owner , Reginald Rix that he would find me one and call me back, the car they found me seemed to be ideal at the time, a few minor faults that they agreed to fix. a week later the car failed to start. it took them 4 weeks and 7 attempts to fix with no solution. some of the attempts where cover ups. for example fitting a larger capacity battery to try and resolve an electrical discharge. after 1 month and 2 weeks Rix agreed to replace the car, 3 weeks of them trying to avoid me and no further to finding a solution. in the end i found that they had an ideal replacement car in stock so i went down and they swapped the car. i thought i had solved the problem… i was wrong.
the replacement car i had purchased kept showing up an engine warning light, which the salesmen tried to tell me it was a service indicator. according to the cars user manual it was an engine/transmission fault.
i went back to the dealer 24 hours after purchasing the car to return the vehicle as it was not fit for purpose. they ignored me and told me they were not willing to help me and that i would need to contact the finance money to reject the vehicle, which i did. the finance company (motonovo finance) got a solicitor involved. i threatened legal action or to take the story to a publisher. i got in contact the WHATCAR magazine who were very happy to help me. long story short the car had £1,500 worth of repairs carried out at a vauxhall dealership to rectify the problem. in the first month of having this car i could not drive the vehicle as it couldnt pass its MOT therefore i had to hire a vehicle for 4 weeks at a cost to myself.
I WOULD STRONGLY RECOMMEND THAT YOU AVOID THIS DEALERSHIP
if you want to see the story in WHATCAR magazine. refer to october 2012 issue. you can find it in the helpdesk pages.
over the last 10 years I have had 7 cars of the Rix family, we have become good friends.
they are a propper dealing garage, they do what they say and like getting deals done.
I have been to many garages over the years and they are the best used car garage i have ever been too and would recomend to anyone.
Hi, I have had a really bad experience at Rix Motor Company. Full of promises and see through sales techniques which I fell for stupidly. Being a well set up car dealership I thought it would be an ideal place to buy a car from with initially good customer service. I reluctantly swapped my AUDI TT in for a Mitsubishi Warrior L200 (bag of crap). I noticed a few dents in here and there and they offered to get them sorted if I did the deal. They then ran my car down to get the price down. I needed a 4 X 4 in that price range for my business so I did the deal. When I picked the vehicle up I noticed that the dents where not done. Martin the sales guy said they couldnt get them out. At this time I was snookered because my insurance had been swapped over. I was promised 30 Days warranty which was lucky, because 28 days into the warranty the head gasket blew. I rang them up and they said if I brought it in they would have a look at it. YES I HAD TO ARRANGE THE RAC TO BRING IT IN. After this they had the vehicle nearly 4 weeks before I got it back. When I got in it after they speedily drove away I noticed that the engine management light was stuck on and the 4 Wheel drive light was flashing. Again I rang them up and told them I wasn’t happy and I wanted my money back. Martin (sales guy) and Paul the manager eventually got back to me and arranged me to come in with the vehicle a week later to sort something out. I said I wanted my money back or a Cherokee Jeep which was a few hundred pounds more expensive than the warrior. Paul said he would get it valeted ready for when I came in. Well I arrived at RIX motors to find out that the Jeep had not been touched. They had no intention of letting me have the jeep or taking the Warrior back. Instead Martin tried to tempt me with a LAND Rover discovery which was battered to death. I refused. Martin then spoke to MR RIX himself who appeared very avaisive. Next The 3 amigos (MR RIX, Martin and Paul) jumped into my Warrior and took it to a garage the use for repairs and servicing. I said I cant wait and that I have to work. They did agree to bring it back to me in good working order. At this point I was feeling very angry, but at the same time tired with the whole business. Martin brought the warrior back that night and told me the Mr RIX would give me a verbal warranty from himself if anything went wrong. By this time I had the vehicle for 2 months and had used it 7 times.
I still noticed the 4 wheel drive sign was flashing and Martin assured me from Mr Rix (god) that it would go around the World and back without breaking down.
Well 2 Weeks later i get a puncher in my off side rear tyre. Fine you think! this happen all of the time. No this is a Fxxxing RIX Motor!!! I have breakdown cover with the RAC and whilst I was working I thought I would get them to change it for me. Needles to say later that day the RAC man rings me to say “you wont believe this but I cant get the spare wheel off, it’s seized on to the underside of the vehicle” not only that the Tyre had been doctored up on the inside of the tyre with patches and a innertube. This tyre is tubeless.
Well enough is enough. I asked my local garage to look at the car and give it an MOT seeing it was due. Just got it back yesterday with a £500 bill for Tyre, Leaf spring, break pipes etc…. the list goes on.
In the Meantime Martin did keep in touch with me for the last few days and offered to get some money paid towards the repair. He then spoke to me and said he needs to speak to MR RIX (GOD) after he gets back from his break. that was yesterday. Not heard nothing.
I will be appointing my legal team to act on my behalf from Wendesday.
PLEASE DON’T FALL FOR THEIR INITIAL GOOD FEEL OF THE COMPANY. FIRST IMPRESSION IS NOT ALWAYS RIGHT.
VERY BITTER
I brought a car from rix 6 months ago and I am always looking at their stock. They gave me a great deal
Hi Nigel, I’m glad you had a good experience. I’m sure some do. maybe I had a particularly pushy/annoying sales person!
Get a life, I have brought cars off rix, they are great to deal with.
Not my experience. Glad you did OK. Wouldn’t surprised if you worked for them considering the opening words of your comment.
Rob, Gary Anderson is a darts player……Rix motor company sponsor him or used too. It’s better than working for them! Joke of a place.